Customer service

How can we help?

Questions about an order, a product or a return? Use the form below to tell us what you need help with.

Orders and deliveryShipping with DHL Return an itemFind out how returns work Help with a problemDamaged, incorrect or incomplete?

Send us a message

For questions about an order, include your order number. Fields marked * are required.

Good to know

Frequently asked questions

Where can I find information about my delivery?

We ship orders to the Netherlands with DHL. Check your order and dispatch confirmations for your order details. If you have a delivery question, include your order number in your message.

Read the shipping information

How do I return an item?

Our return policy explains the conditions, steps and your rights. Contact us before sending an item back.

Read the return policy

My item arrived damaged or I received the wrong item. What should I do?

Use the contact form and include your order number and a description of the problem. If we need photos, we will contact you.

Can I visit or collect my order?

Bluemall is an online store. We have no physical shop or collection point. Please use the contact form for any questions.