Shipping policy

Shipping and delivery

bluemall.ch is operated by JTI Ventures AB, a Swedish limited company (reg. no. 559041-2358). We deliver to addresses in Switzerland. All orders are dispatched from Sweden, which is inside the EU. This page explains what delivery costs, how long it takes, what happens at the Swiss border and what to do if your parcel arrives damaged.

Shipping cost

Orders below CHF 50: CHF 4.95 for shipping.
Orders of CHF 50 or more: free shipping.
All prices are shown in Swiss francs (CHF). The shipping cost for your order is shown at checkout before you pay.

Delivery time

The estimated delivery time to Switzerland is 5–14 working days. The goods are shipped from Sweden. This is an estimate and not a guaranteed delivery date; customs clearance can add time.

Import VAT and customs clearance – please read this

The prices you see on bluemall.ch do not include Swiss import VAT and do not include customs clearance charges. What you pay at checkout covers the goods and the shipping cost only.

Your order is exported from the EU and imported into Switzerland. JTI Ventures AB holds a Swiss VAT number (CHE-411.721.407). How each shipment is cleared is stated at checkout.
Swiss import VAT of 8.1 % is charged on import and is payable by you. It is not included in the price shown in the shop.
The party handling the customs clearance may also charge a clearance or handling fee. That fee is likewise not included in our prices.
These amounts are collected from you in connection with the import, normally by the party that takes the parcel through customs, and not by us in the shop. We cannot state the exact amount in advance, and we can neither invoice nor refund them.
A parcel is normally released for delivery only once any import charges have been paid.

If your delivery is damaged or incomplete

Check the parcel as soon as you receive it, both the outer packaging and the contents.

If the damage is visible on the outside, report it immediately to the driver or the pickup point and ask for it to be recorded. If the damage is extensive you may refuse to accept the parcel.
If you discover the damage when unpacking, keep the original packaging and photograph the outer box, the packaging material and the item itself.
Send the photos and your order number to info@bluemall.ch and describe what is damaged or missing. Please do not send anything back before we have agreed with you how the case is to be handled.

Delivery address

We deliver to the address you enter at checkout. We have no physical stores, and orders cannot be collected in person. Please check the address before you confirm your order, and contact us as soon as possible if it is wrong.

Returns

You have 30 days to return an item. This is our own commitment, not a statutory right: Swiss law does not give consumers a right of withdrawal for distance purchases. The item must be returned in its original condition. Your statutory rights if an item is defective are not affected by this. The details are set out in our return policy.

Contact

JTI Ventures AB, Swedish company reg. no. 559041-2358
Andesitgatan 6, 254 68 Helsingborg, Sweden
Swedish VAT no. SE559041235801
Email: info@bluemall.ch

Please do not send returns to the address above. Returns go to the address we give you when the return is agreed.

Last updated: 17 August 2026.