Contact information

A question about your order or an item? You can reach Bluemall customer service by email at info@bluemall.ch. You can also use the contact form.

What can we help with?

• Orders, delivery and missing items.
• Withdrawal, returns and refunds.
• A damaged, incorrect or faulty item.
• Invoices and proof of purchase.

Include your order number and describe your question. In the event of damage, photos of the item and packaging help us assess the problem. Do not send payment card details or passwords.

Seller details

• Company name: JTI Ventures AB
• Legal form: aktiebolag, a Swedish limited liability company
• Swedish registration number: 559041-2358
• VAT number: SE559041235801
• Business address: Andesitgatan 6, 254 68 Helsingborg, Sweden
• Email: info@bluemall.ch

We do not offer telephone customer service. We have no physical shop or collection point. You can email us for the correct return address; the business address is not a returns drop-off point.

Find information yourself

See shipping and delivery, returns and refunds or the terms and conditions.

Last updated: 6 September 2026.